Lost or stolen cards
Within Australia
VISA Cards
Phone: 1800 224 004
Redicards
Phone: 1800 224 004
MasterCards
Phone: 1800 120 113
All of these hotlines are open 24 hours a day, 7 days a week.
When you notify us about your lost or stolen card, you will be provided with a reference number. Please retain this number as evidence of the date and time of contacting the hotline.
Outside Australia
VISA Cards
Reverse charges to Australia:
Phone: 612 9251 3704 or 1 410 581 9994
Alternatively, please refer to the Visa website for specific toll free numbers for the country you are in.
MasterCards
Reverse charges to the United States:
Phone: 1 636 722 7111
Alternatively, please refer to the MasterCard website for specific telephone numbers for the country you are in.
These hotlines are open 24 hours a day, 7 days a week.
When you notify us about your lost or stolen card, you will be provided with a reference number. Please retain this number as evidence of the date and time of contacting the hotline.
