Contact us
Enquiries
Need to talk to someone for a change? You can get in touch with us however suits you.
- Complete our enquiry form - account enquiries or change of addresses need to be submitted via secured email on Web Banker or by calling 133 cua (133 282)
- Make a suggestion via our online form or email us at change@cua.com.au
- Find a CUA branch or ATM
- Lost or stolen card phone numbers and procedures
- Contact CUA Health
- Contact CUA Travel
- Contact CUA Financial Planning
- Questions for our Chief Executive Officer
- Questions about our BSB
- Report a Phishing, Hoax or Scam email (Please forward the contents of the email)
- Mail all statutory notices (subpoenas, writs, garnishee orders, notices to produce etc) served on CUA to the postal address above, marked to the attention of The Public Officer. For all statutory notice enquiries please email public.officer@cua.com.au. Alternatively, have the notice delivered to our registered office addressed to:
The Public Officer
Credit Union Australia Limited
Level 2
175 Eagle St
Brisbane Qld 4000 - Speak to our call centre staff by phoning 133 cua (133 282, international callers +617 3295 9400) between 8.00am and 8.00pm (AEST) Monday to Friday and between 8.00am and 4.00pm (AEST) on Saturday.
CUA postal address
Credit Union Australia
GPO Box 100
Brisbane Qld 4001
CUA Health
- Call us on 1300 499 260 from 8.00am to 5.00pm (AEST) Monday to Friday.
- Drop into your local CUA branch
- Send us an email at cuahealth@cua.com.au
CUA Travel
- Call us on 1300 130 577 between 8.30am and 5.00pm (AEST) Monday to Friday.
- Drop into our office at 175 Eagle Street, Brisbane.
Entry is via the Eagle Street branch.
CUA Financial Planning
- Complete our enquiry form and we will call you to discuss your requirements.
- Call us on 1300 655 014 between 8.00am and 5.00pm (AEST) Monday to Friday.
- Drop into your local CUA branch.
Media enquires
For all media enquiries please contact:
Catherine Harris
Head of Corporate Affairs
CUA
Telephone: (02) 9391 8708
Mobile: 0439 746 405
Email: catherine.harris@cua.com.au
