The CUA difference

We’re different, because we put people before profit.

Many people could be forgiven for thinking that some financial institutions don’t want their business. At CUA, our service is personal. We listen. Our members are at the centre of everything we do.

We’re different, because our members are our owners.

CUA is 100% Australian owned by our members, not external shareholders. That means our members know what it’s like to bank where products are designed to support their lifestyle - not to line the pockets of shareholders. Each member has a voice and a say in our future.

We’re different, because our profits are used to improve products and services.

Unlike banks, our profits are reinvested into offering members and the community a full range of flexible, competitive products and services.

We’re different, because we have no transaction account keeping fees.

We’re different, because 80% of our members don’t pay regular transaction fees.

We’re different, because we believe in change.

At CUA we are passionate about change; changing the lives of our members, their families and their communities for the better.

We’re different, because we let you choose how you want to deal with us:

24/7 internet banking
24/7 telephone banking
SMS banking
Mobile managers
Branches everywhere
Australia wide ATM network
Bank@Work service
Australia Post network
Australian located call centre - 133 cua (133 282)

We’re different, because we offer a total relationship:

Making the change.

We don’t expect you to make the change to CUA merely because we’ve created a snazzy new ad campaign. That would be arrogant. Speaking of which, banks have enjoyed the loyalty of many customers simply because, well, customers didn’t think there was a true banking alternative to change to.

Well there is, come and experience the CUA difference. It might just be a change for the better.