Members support program
The member support program is a unique service designed to make the transition from hospital to home easier for you. If it is appropriate, you can elect to leave hospital early after an operation or having a baby and continue to receive care in the comfort of your own home. We can ensure you receive all the support you need to help you on the road to recovery. By working with hospital staff and/or your doctor, services such as nursing care, home help and nappy supplies for new mothers can be arranged.
Who can use this service?
If you have private hospital cover with CUA Health and elect to be discharged early, you are eligible for this unique service.
How does it work?
Prior to your early discharge, your doctor and nursing staff will assess you and decide whether the program is suitable for you and what discharge services you will require. With your consent, they will contact the fund’s program co-ordinator with the details of the services that need to be arranged for you.
What happens next?
After you are discharged, registered service providers will visit you at home and continue to liaise with the fund’s program co-ordinator about your recovery.
A program co-ordinator will also contact you to ensure that all services are in place and meeting your needs.
The co-ordinators are experienced registered nurses and midwives with knowledge of community services and how they work.
This service is not available in all hospitals.
Satisfied customers say...
“I can only say that the service I received was excellent. Living on my own with no support from anyone else I do not know how I would have managed without your help.”
“After always “giving” to the fund, it’s really nice to get a bonus in return. The home help after the birth of my second child was invaluable.”
