About CUA Health
CUA Health is a private health insurer registered under the Private Health Insurance Act. It commenced operations as Credicare in February 1984 and aims to provide CUA members and their families with an affordable health care alternative.
Although CUA Health membership is restricted to CUA members, all permanent residents of Australia are welcome to join the credit union and take advantage of CUA Health’s low cost health cover.
Other information included in this section:
- complaints
- features and benefits
- extra tables
- hospital tables
- waiting periods
- standard information statements
Cooling off period
CUA Health provides a cooling-off period of 30 days from the commencement date of your membership. To take advantage of the cooling-off period and cancel your membership from the commencement date, you must advise us during the cooling-off period and any premium paid for the policy will be refunded in full, providing a claim has not been made.
Private health insurance code of conduct
The private health insurance code of conduct is a self-regulatory code that aims to maintain and enhance regulatory compliance and service standards across the private health insurance industry.
CUA Health is committed to the principles of the code, which is about continuously improving standards of practice and services, and providing consumers in plain language, promoting better informed decisions about our private health insurance products and services, and providing information for consumers on their rights and obligations including easy access to dispute resolution processes.
Insure? Not sure?
The Private Health Insurance Administration Council (PHIAC) has published a booklet that explains the Australian health system in simple terms. Insure? Not Sure? provides information to help you decide how best to meet your health insurance needs.
